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Archive by tag: Customer ServiceReturn
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Tips for Taming Trolls and Calming Upset Customers

Tips for Taming Trolls and Calming Upset Customers

Jeff Mowatt offers advice on how best to deal with negative feedback and people looking to cause trouble for your organization
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Getting Your Team to Care About Members

Getting Your Team to Care About Members

Jeff Mowatt delivers four strategies to improve your organization's relationship with its members by creating a better culture in its member services team.
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Four Customer Service Trends to Boost Your Organization

Four Customer Service Trends to Boost Your Organization

Jeff Mowatt discusses the importance of customer service for helping keep customers and membership satisfied
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