Terms and Conditions


Terms & Conditions

Publications orders

Placing an Order
Orders can be made online through this website, or by faxing or mailing an order form to CSAE. You may also call 416.363.3555, ext. 225/1.800.461.3608, ext. 225 to place an order. All orders are shipped by regular Canada Post letter mail, unless shipping by courier requested (additional charges will apply).


Publications orders will be charged $7.50 for the first $30.00 and $0.01 for each additional $1 per order. Additional charges will apply for international orders, and CSAE does not pay customs/duties charges on international shipments. All prices are subject to change without notice. Orders are generally shipped within 5-7 business days, dependent on product availability. To check availability, or if you have questions about shipping charges or special shipping instructions, please contact Publications.

Payment Terms
All orders must be prepaid by credit card (we accept VISA, MasterCard and American Express) or by cheque made payable to 'CSAE.' Orders will not be processed or shipped until full payment is received and processed.

You must be an active member of CSAE in order to take advantage of member pricing. Please note that applicable taxes (GST or HST) must be applied to the order subtotal as indicated on the order form (order total + shipping charges = order subtotal x GST or HST = Grand Total). All prices are subject to change without notice. For your convenience, shipping charges and taxes are calculated automatically when you place your order online.

Please refer to this site to confirm current prices for publications. For bulk pricing (where available), please contact Publications.

Returns Policy
Publications purchased from the CSAE Bookstore may be returned within 30 days of purchase date for a refund of the purchase price. The purchaser is responsible for all shipping costs, unless an error is made by CSAE in processing the order. Returned books must be received in resalable condition. Books returned in worn condition (bent, marked, stapled, creased, etc.) will not be refunded. Discounted publications will not be refunded (exchange or credit towards other CSAE products may be offered). To arrange for return of publications, please contact Publications.

Conference & Events Terms & Conditions

Cancellation: A cancellation fee may apply to cancelled registrations. Please see individual event page for the cancellation policy.  No refunds will be issued if a registration is cancelled 30 days or less prior to the Conference or Event. Substitutions are permitted at no charge. Please request substitutions in writing to: events@csae.com

  • If you are paying by cheque, you are not considered registered until payment is received and processed.  
  • If you are attending the full Conference, the tickets to social functions are included in the price. Check the ‘tickets’ box only if you are purchasing additional tickets or not attending the full Conference and wish to attend the social events only. Tickets to social events are not refundable.
  • Spouse/Companion Registration: The Spouse/Companion Registration is a strictly for non-professional guests of CSAE Conference delegates.
  • You are responsible for arranging your own accommodation. CSAE has negotiated group rates at several properties. Please check the Travel and Accommodation section for more information.
  • If you are interested in exhibiting or are an exhibitor registering for the national conference, click here.


CAE® Program Policies & Procedures

Program Schedule & Registration:

Courses are offered three times a year. Register by completing the application form and sending it with the applicable tuition fees to the Canadian Society of Association Executives. Payment must be received in full before the course start date.


Please see the CAE® Program registration form for specific information about tuition fees. When registering for the first time, an additional non-refundable $100 (+GST/HST) materials fee will be applied. Books will be shipped once payment is received. Tuition fees cover instructor support and course content. Internet connection and e-mail are the responsibility of the student. CAE® course fees are tax deductible for income tax purposes. Tax receipts will reflect all courses taken during a calendar year and will be issued by February 28 of the following year.

Cancellations & Refunds:

Participants may cancel and receive a full refund minus a $100 administration fee (+GST/HST) up to 10 days after the course start date. All cancellation requests must be submitted in writing. The course materials fee is non-refundable. Refunds will not be applicable for cancellation requests received more than 10 days into the course.

Course Deferrals:

Throughout the term students may request a course deferral. Before the deadline, the deferral fee is $200 (+GST/HST) payable upon re-enrolment and the student may elect to begin the program again at any future session date. Students may not have more than five deferrals during the entire Program. If deferring past the deadline, the fee will increase to $300.

Course Grades:

Qualified CAEs will grade participants based on the completion of two major assignments and participation in course discussion forums. The pass mark for each course is 60%. At the end of each term, CSAE will forward a transcript of grades and certificate of completion.


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